If your particular issue is more complex and can’t be fully resolved by the end of the free 15 minutes, then you will have the option of paying to continue the Support session.Īrmando_ > Hi Howard. We’ve been solving more than 50% of the issues during these free periods. Sony phone support cannot provide you with any free technical support, but Sony has provided a way for you to obtain 15 minutes of free chat support. I see by your model number that your computer is out of warranty.

Howard_ > Please wait, while the problem is escalated to another analystĪrmando_ > Welcome to Sony Online Support. Howard_ > Please wait while I escalate the chat to out of warranty Sony Support team. Howard_ > We are the chat support team for Sony VAIO inwarrnty computer. Howard_ > Thank you for the information, Buehla.īuehla Grainger > thank you are very nice Howard_ > May I know the date of purchase of the computer? Thank you.īuehla Grainger > i think it was 4 ytears agoīuehla Grainger > it was februayr i think Howard_ > Thank you for providing the exact model # of the computer. Howard_ > The notebook model # begins with the letters 'VGN' or 'VPC' and are located on a small label on the frame around the LCD or above the keyboard. Howard_ > Could you please let me know the model # of the computer? I'll be glad to assist you with this.īuehla Grainger > im using my grandsons computerīuehla Grainger > my laptop will notelet me in I'm sorry that the computer is not working as expected. Please allow me a moment to review your concern.īuehla Grainger > Hello, tyra was workign with me Tyra_ > Please wait, while the problem is escalated to another analyst Tyra_ > Our VAIO Computers are supported by our dedicated VAIO support team and I would like to escalate this chat to the concerned team. Tyra_ > Are you rferring our VAIO computer?īuehla Grainger > 2050 Kenny Road, Columbus, OH 43221 Please allow me a moment to review your concern.

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